Hey – Newspaper theme was working perfectly and then I lost the ability to save changes to the theme – the saving icon just cycles forever. I made no other changes to anything between when it was working and not – no new plugins, etc. This is specific to the theme – I can update posts and pages – just not anything related to Newspaper. I’ve tried different browsers, clearing cache, etc. I’m running version 9.6.1 on WP 5.2.
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.
Thank you !
I solved my issue but am sharing this in case others run into the same thing.
I host my site with Namecheap and determined the root cause is that Comodo recently updated their requirements for the ModSecurity software Namecheap is running (according to the Namecheap agent). I’ve had to chat in multiple times to NC, to have them whitelist the rules that this theme is violating. The agent said they’ve been receiving multiple complaints about this issue.
The options they gave me are to:
– Continue going through the process of whitelisting rule violations as they arise.
– Temporarily disable ModSecurity until I’m done with development.
– Disable ModSecurity permanently.
Not sure how this may affect other hosts, but if it’s a problem with Namecheap, it probably will be with others.
