Support Expiry

Posted in: Newspaper
Post count: 89
Sohaib
#290879
Apr 23, 2019 at 5:23 am

Will I have no access to this forum after my support period is over?

Post count: 35449
Calin
#291089
Apr 23, 2019 at 4:49 pm

Hi,

We have not taken any steps in this regard until now but with the new envato rules we have to stick to the support rules as well.
Please check the official support policy from envato to understand the support provided:
https://themeforest.net/page/item_support_policy
Support was payed on envato for quite a few years now and we provided free support for everyone in this period. We tried to postpone this as much as possible. But soon comes a time when we have to stick to the rules as well.

Thank you for understanding.

Post count: 89
Sohaib
#291110
Apr 23, 2019 at 6:51 pm

So I’ll have no access to this forum after the expiry date or I’ll just not be able to create new topics?

Post count: 35449
Calin
#291258
Apr 24, 2019 at 11:27 am

Hi,

Users that do not extend their support period will only benefit from theme updates but they will no longer receive theme support, meaning answers from us. We have not implemented this yet, but it is planned for the future.

Thank you!

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