I bought the theme almost a month back and I also bought the extended support but it seems so hard to get the support, its so complicated. can Some body please call me at 604-786-7000 to discuss. Thanks
i got an email that there is an update and for that I had to go to my downloads and I tried so much but I could not do it, If I try to login at Envato page I can login but when I try to go through my email link it does not let me login, its been tried various times and its so frustrating. Then I tried logging in at Tagdiv, but I could not find any downloads available there as well. I request you to please some body may help me or instruct me how I can call and get some help. This is why I bought support along with the theme. If I can not get the support like this then I would like to request you to please refund me for the money I paid for the support. Thanks
Hi,
We have not received any messages from you here on the forum, this being the first topic you have started. Please specify what are the complications that you encounter contacting us. You can post any issue or question here on the forum, and we will provide you an answer in the allocated support hours (Monday – Friday:
8:00 AM – 17:00 PM)
Regarding the notification you have received, unfortunately there is no update. An email will be sent even if we simply change the presentation page on Envato. It notifies a change but it cannot know if we updated our presentation page or if we released a new update. It is a flaw in the system. Sorry for any inconvenience this situation might have caused you.
Thank you for understanding!
