Is it fine if any member of the support team asks you to provide wp access (admin role) to fix any error in your website?
Have anyone does that? Please advise
I am very confused when someone in the support team requests me to do that.
Thank you,
Hello!
We want only to help you that’s why we are working in the support team. We need enough information about your issue and your settings which you applied in order to help you as efficiently as we can to avoid a lot of time wasted. Any changes that we will make on your website, you will know and they can be done only with your permission. Sometimes, if you can not provide more details about your issue, we will require wp admin access to investigate the issue and provide a fast and easy solution.
Thank you for understanding!
that’s a pretty standard request from a plugin or theme developer if you are asking for help. Just don’t post that info in a public post. Set up a temporary admin account that you can remove or disable when done.
Thank you for your all opinions,
I worked with many internet companies before and no one asking me to provide my admin account for any reason. All of them are both direct SAAS services or 3rd parties, that’s why I am concerned about this matter.
This might be a new “standard” but I think it is not safe as no one can guarantee that the system will never be hacked. What can you do if someone jumps into your system and collect the admin accounts of your ongoing customers?
I think the best solution is to use something like the “team viewer” app
If my problem is only about the “image size”, a request for my website admin account is not nesscessary.
Even I worked with many internet service companies before but I have no experience in management and control a website so if anyone can advise, please help to clarify.
Thank you,
Hello,
We offer support here on the forum and email, if you want you can send us your details by email because we have no reason to collect your accounts or other information, we try as much as we can to help you. Also, the support team is not 24/7 live, and we answer our customers Monday – Friday from 08 am to 5 pm. So, we cannot use an application as a team viewer.
Thank you for your understanding!
