I received a message that the truth is surreal, as they have not solved the problem.
“Hi,
As far as I know currently there is an issue as you mention. While in the classic editor the Yoast content analysis should work fine, in Gutenberg there are a few problems. For example the links detection may not work correctly when using Gutenberg. This is already on our list and our developears will try and fix it as soon as possible. Sorry for the inconvenience.”
They haven’t solved anything. Please provide realistic dates. Unfortunately, you have not been characterised in this, instead of continuing with the same pauteed response as always in each case. Can I speak to a human who does not have a machine mentality?
Specifically, when will the problem be solved? Because it is a complex issue, considering that you incorporated changes that are appreciated, but have resulted in several failures for the community. Therefore, it is necessary that you can resolve the error that you yourselves created as soon as possible.
In addition, they report comments on ThemeForest to punish users who demand valid solutions. I love the template, it’s great. But, the errors obscure it and it is necessary that once and for all they can solve the amount of errors.
What is most needed from a support team is seriousness. With other templates, I haven’t had any problems with the support teams. On the contrary. They have solved all the problems and have been transparent, because they realize that keeping the quality of the products with each update is possible to reduce the number of claims. I only ask for more effectiveness in the processes, because it will be a week on the problem that I detailed several days ago.
Hi,
We are aware of the issues, and our developers are checking this problem, when this will be solved, the will be make an update to the theme, we hope this will be soon.
Thank you for your understanding and sorry for the inconvenience!
I also have a problem with TagDiv Composer and Yoast Seo, as I reported to a topic opened by me. The problem existed before the latest updated and continues to exist. There is a javascript error when Yoast SEO is enabled and you do any property change in a row or a column. The problem also makes save template hang.
Hi epirusonline,
We’ll make the investigations for this mater and if problem persist will be fix in the coming updates.
Thank you for your understanding!
Hello
i have the same problem and i use the classic editor.
It does not work in the classic editor, and it have been a problem since the update 10.0.
Hi Marlene Permin,
Please make sure that you have install the Newspaper 10.2 and WordPress 5.3, the problem was fixed in the last version, there should work all as expected.
Thank you!
Hello calin.
i updated Newspaper to 10.2 and wordpress to 5.3 and tried to reinstall yoast and the classic editor.
i also cleared the cache.
It does not work 🙂
Hi,
Did you checked this in Gutenberg edit too?
If the problem persist, please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
