Good morning,
I’m writing because, when accessing the WordPress dashboard and trying to open the Newspaper > System status section, a critical error appears and the page does not load.
The message displayed is the following:
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
The WordPress version currently installed is 6.9.4, while the Newspaper theme is updated to version 12.7.5.
I am also attaching a screenshot of the page. Could you please let me know what I can do to solve this issue?
Thank you very much
Hi,
Is this situation persisting when you test it using only tagDiv plugins?
If the situation persists, you can enable the debug log and see what errors appear – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
Thank you!
Hi,
thank you for your reply.
I enabled the debug log and this is the error that appears when I try to open Newspaper > System status:
[11-May-2026 08:34:00 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 81920 bytes) in /home/nqzkwvud/public_html/wp-includes/class-wpdb.php on line 2328
The current PHP memory limit is already set to 512 MB.
The page was working correctly about two weeks ago. The issue appears only when opening the System status section.
Could you please let me know I should proceed?
Thank you.
Hi,
I see that it is possible that additional plugins installed on the site are consuming more resources than you currently have allocated.
What you can do is run a test using only the theme plugins to see if the problem still persists. If everything works correctly, then enable the other plugins one by one and test after each activation.
There are plugins like WPML, Revolution Slider, and others that require quite a lot of memory. In some cases, 512 MB of memory is not enough and may need to be doubled.
Thank you!
