Tablet Complaints. How do we fix the lack of mobile responsiveness?

Posted in: Newspaper
Post count: 19

We’ve gotten a couple complaints already regarding tablet use on our site georgegammon.com

I forwarded the complaint to my developer and he asked me to reach out to you guys and see what kind of solution is available.

BTW, our tablet traffic is around 5%. Not big, but at scale, this means a huge number of people are having a very bad user experience.

“Thanks for that ipad issue email. I looked into this and noticed that the the website starts getting into responsive mode below 768px only. And I couldn’t find a place where we could update that breakpoint. If we can do that, the website will look decent on Ipads too.

This means just a minute work. So, can you please write to Tagdiv Support and ask if we can define custom breakpoints for responsive modes?

Please also mention that we aren’t planning to write any CSS. We just want to update the current breakpoint i.e. 767 to may be 1000px.”

Thank you… And please do not put “thanks for your understanding” at the end of your message if you don’t have a solution.. As a paying customer that just pisses me off.

Post count: 18283

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Post count: 19

georgegammon.com

https://www.georgegammon.com/2020-patrick-ceresna-interview-rcs-educational-series-ep-005/

We don’t use caching plugins either. Not currently.

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 19

Hi Vlad, just following up here. Did you guys receive your login credentials? I sent them out on Friday. I wonder if our server is blocking some scripts or something? I think we just need to know what’s not being loaded properly.

Post count: 18283

Hello !

From what I can see your e-mail has received a reply. Please note that at the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Post count: 19

We are good to go sir! Thank you.

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