Tablet Issues (ios)

Hello ashwinkang1,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. First of all, make sure that you have properly installed the theme via FTP way and also, ensure that you are using the latest theme version of it.

Thanks for your understanding!

Hello,

I have inspected your website and I saw that you are using some untested plugins for your sidebar and also, I saw that you are using some iframes for that section. As a quick workaround for your first image from your sidebar, you should try using the code below and place the custom CSS code in Advanced CSS code for tablets.
The code is ->

.vc_widget_sidebar .td_block_image_box .td-custom-image a{
height:300px!important;
}

The result is here -> https://www.screencast.com/t/V65x0lVx

For the second one, I saw that you are using an iframe which cannot be set up because the code comes from an untested plugin, as you can see here -> https://www.screencast.com/t/MNgutGcvO
Sorry for this inconvenience but please notice that we cannot provide support for untested plugins, sorry!
We recommend using only the plugins which are tested with our theme if you want to bring best theme results.

Thanks for your understanding!

Hi,

Try the code below ->

#tf-embed-5a3911a39f495{
width: 100%!important;
}

Thanks.

Hello mortgageman,

Sorry for this inconvenience but please notice that we cannot provide support for your customizations and for untested plugins. My idea is to make a new clean install from scratch via FTP way, remove all of the untested plugins and use only required plugins and rule out any conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello mortgageman,

I understand and I saw that you are using an image box element from our page builder but there it seems that you are using such a code which come from untested plugins and that’s why I said this thing. You should not use any untested plugins if you want to achieve good results.

Thanks for your understanding!

Hello mortgageman,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you. Also, before sending us this email, please disable all of the untested plugins because this is the first step for WordPress debugging.

Thanks for your understanding!

Hello mortgageman,

Please keep in mind that I have checked your source code of your theme and I did not find any type of these links. It seems all of these are not loaded on your website. where do you see them exactly? Provide more details and also, some useful screenshots so I can identify them. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hello mortgageman,

I have checked your website on GTMetrix and I did not find any errors through it, sorry! Everything seems to work as expected, and all of your redirects links are complete as you can see here -> https://www.screencast.com/t/wD0abEol3U

Thanks for your understanding!