hi,
When translating the tagDiv theme post settings using WPML, the translation does not take effect and reverts to the original language (Arabic). I have to switch the post page to English and manually translate the post settings for the translation to appear correctly. The image Alt text also does not show the translated text.
I’ve asked a help from WPML support team and got that the issue is with tagDiv Cloud Library and here is their reply:
Thank you for your patience and cooperation.
I was able to reproduce the issue in my sandbox site. However, after further investigation I found that the issue is coming from an accompanying plugin by the theme (tagDiv Cloud Library). If I deactivate this plugin, update the translation and check again, those fields retain the proper translated values (in backend and frontend).
Here’s my screen recording showing the above mentioned.
I’ll recommend contacting theme support and request a resolution.
here is the website: https://www.voiceofemirates.com
WPML screen recording on this issue: https://limewire.com/d/6NOrz#jGD9jR5k3Z
Please help in solving this issue.
Thanks,
Mahmood
Hi Mahmood,
Thank you for bringing this to our attention.
I’ve informed one of our developers, and they will look into the situation as soon as possible. We hope to come up with a solution shortly.
Thank you again!
Hi,
I am still waiting. Does it take a long time to investigate and resolve the issue?
I also have another question: why isn’t Yoast SEO recognizing the subtitles written within the Post settings?
Thanks,
Mahmood
Hi Mahmood,
We completely understand, and we’re really sorry for the inconvenience! Since it’s the holiday season, many of our team members are currently on vacation. We’re doing our best to assist everyone as quickly as possible, but the issue you’re experiencing needs to be reviewed by a developer. Unfortunately, our developers are even more limited at the moment due to the holidays.
Thank you so much for your patience and understanding we truly appreciate it!
Thank you!
Hi,
Any update please?
Hi,
I just checked the list of requests, and this, for the moment, is on hold.
Thank you!
Hi,
I’m deeply disappointed by the lack of support and disregard for customers who have paid for it. I’m unsure if you’re unable to resolve my issue with your product or if you’re deliberately waiting for the support period to expire so you can completely ignore my problem and ask me to pay again for a service you don’t provide to your customers. This is the first time I’ve encountered a developer who treats their customers this way. My issue has been submitted for over a month, and there’s been no solution or response. Therefore, I’m wondering if I can get a refund if I cancel your product and replace it with another due to your failure to fulfill your support commitment. Alternatively, do you appreciate my patience and resolve the issue as soon as possible?
Hi voe,
I’m sorry to hear that you feel this way. Unfortunately, in your particular case, developer intervention is required, as the issue cannot be resolved by the support team alone. Since our developers are part of a separate department with their own responsibilities, the time it takes for them to review a customer issue can vary.
If you’ve checked the forum, you may have seen that we’ve done our best to assist within reasonable limits—especially when it comes to balancing support for customers with active subscriptions and those whose support period has expired.
If you’d like to request a refund https://themeforest.net/refund_requests/new, you can do so using the following link. Your request will be reviewed, and if it meets the eligibility criteria, a refund will be processed accordingly.
Thank you for your understaing!
