Hi guys,
from this morning the site it’s down
(Invalid reply from server endpoint).
I’ve tried debugging it and if i turn off the tagDiv Cloud Library it’s back on line (without the composer elements i’ve used from the library).
The requirement are ok.
I have the latest php version.
I’ve already sent you an email and i’m opening this topic ’cause maybe can help other peoples with the same problem.
Hope this can be fixed ASAP.
Best.
Hello,
Usually this happens due to low wp-memory value, try to set it to 256M if possible
– https://tagdiv.com/newspaper-theme-requirements/
In some cases adding the code mentioned at the end of the guide in the htaccess file solved the problem.
In others changing the PHP version to 7.0, 7.1 or 7.2 worked. It could also be caused by security plugins or security server modules, or file permissions.
Let me know the results!
Thanks.
Already checked this
https://drive.google.com/open?id=1jw3r7huVibcd-QQdxQpBJ3K0kGLiB1qr
Here the System Status Screenshot.
I’ve also tried to switch back to previous php version (BTW nobody touched this and it worked perfectly till this morning).
Deactivated all the external plug in.
Rechecked the Configuration request 2 times.
Increased the wp memory till 500 with no luck and switched back to 256 (as it was from the first time i started using Newspaper).
It only come back on line if i switch off tag div cloud library but i loose the header template doing this.
I’ve spent the entire morning troubleshoting this..my client is completly MAD.
Please do something.
Best
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
I have the same thing here. This theme is always broken!!!
Mediamu for me was an external plugin issue (for mailchimp subscibe form pop up), and the support helped me a lot in solve this.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
