tagDiv Cloud Library plugin allegedly causing a critical error in my web

Posted in: Newspaper
Post count: 67

We got a critical error in hispanicla.com
I deactivated all the plugins and activated them one by one and found that allegedly tagDiv Cloud Library was the one causing the problem.
Once all the other plugins were activated the web is fine with exception of the header, with turned into code in the frontend and the sidebar in the posts which disappeared.
Please help

Post count: 18283

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 67

Not solved. I received this email

tagDiv Support
4:23 AM (2 hours ago)
to me

Hi,

I reinstalled both the composer and the cloud library plugins.
Then I activated the cloud library plugin. The website seems to function correctly after I activated it – https://prnt.sc/vil10shttps://prnt.sc/vil1bb
Please monitor to see if there are any issues once again. If there are, please mention what happens exactly. Let me know.

Thank you!
Simion C.
but it didn’t change a thing yet.
I added an explanatory text in the homepage
“Estamos experimentando dificultades técnicas desde ayer 11/11. Esperamos solucionarlas en cuestión de horas.”
that, interestingly enough, caused the code not to be shown. Still you don’t see the logo or the menu.
And every post: https://hispanicla.com/lo-que-grita-el-cielo-51215?nocache=1
shows critical error
“Ha habido un error crítico en tu web.”

Post count: 67

Maybe the cause is in the header or menu, in relation to the Cloud Library plugin. Thank you.

Post count: 18283

Hello !

I have asked my colleague to re-take a look and he will reply via e-mail !

We are sorry for the inconvenience !

Thank you !

Post count: 15

Dear, I have exactly the same issue. It was working with error few weeks ago and now I can’t access Cloud library or Newspaper – Theme panel at all.

If I remove the plugin all works fine.

I updated wordpress and the template to the last version. I deleted and reinstalled Cloud templates plugin. Finally, I put the required PHP configuration:

php.ini
max_input_vars = 5000
max_execution_time = 300
post_max_size = 50M
upload_max_filesize = 50M

Now all spots on System status are green but the critical error is still ON :((((

Please let us know if you find the solution.

Post count: 18283

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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