Hello,
I notice that since a few days, the margin, padding and border number do not appear anymore in the CSS tab of the tagdiv composer. The information is present as when I can click inside the form, select all and copy/paste and thus see the information related to padding, margin, border.
But it is as if the information is written in white color on a white background.
First I thought it was a bug from my web browser (firefox)… but it happens to occur with chrome and also with edge.
How to fix this ?
Regards.
Hello,
Please provide more details about your issue with screenshots and the link to your website.
Have you tried to see that a plugin conflict does not cause this issue?
Thank you!
Hello,
Thanks for your reply.
I have deactivated all the plugins except tagdiv ones and the bug remains. Just wondering whether other users were experimenting same problem… I’ll investigate further more. It is very troublesome.
Regards.
Hi,
We can investigate this issue.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic to identify you
Thank you!
Hi,
I still couldn’t figure out where this bug come from.
I’ve deinstalled tagdiv composer and reinstalled it… I even installed the RC12.2 theme version but I still have this troublesome bug.
Sorry I cannot give you access… do you have any idea what I have to check/test ?
It is as if the padding, border, margin numbers were transparent. The info is there but not visible, I can copy/paste though. Where can this bug come from ?
I’m cleaning my database on a regular basis (orphan entries etc)… is it possible that some missing tagdiv elements in the database could cause this ? But… I’ve reinstalled the plugins and the theme…thus I suppose that if it was the case, the tables should have been restored.
Any clue ?
Thanks for your time.
Hello,
I suggest testing on a clean install like localhost to see if the problem still occurs.
In the themes, some conditions check if the tables in the database are created, but it no longer checks if all the fields are created.
Thank you!
Hi,
Where can I find in the database the elements that deal with tagdiv composer design ?
Regards,
Hi,
Unfortunately, we don’t know what and how you deleted and what changes you made; I don’t really know how to help you, especially since we can’t investigate.
I suggest that you do a staging and give us access there to see the problem.
Thank you!
