I was editing my site all day yesterday without a problem. Today I can’t seem to one: get the blue button to show up so I can edit the page. two: when I try to enter into the tag editor from the top bar it gives me a white screen with a progress ring [ I have let that ring spin for 15min ].
Hello thebootguy,
Please ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Ensure that you are using only our tested plugins because if you are using some untested plugins, these might interact with the theme core files and causes some unknown issues. Try to remove all of them, clear all the caches and check the results. For more information about a correct using of our page builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Hope this helps!
Thanks for your understanding!
I am still getting the white screen. Plus I am unable to edit my site.
Hello thebootguy,
If you have recently made a new fresh install via FTP way, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.
Thanks for your understanding!
Yesterday I had the tag div composer working for about an hour or 6 updates. then last night it just stopped again. I’ll email ASAP.
