Dear,
I use “Local News” as prebuilt site.
The problem is that all the block after the video playlist cannot been edit buy TagDiv Composer.
You cannot select any place to edit.
https://iev.wju.mybluehost.me/wp-content/uploads/2021/08/local-news.jpg
Hello,
If you use page template -> Pagebuilder + latest articles + pagination then you can edit the blocks from Gutenberg editor => https://i.imgur.com/fJILVlu.png -> https://forum.tagdiv.com/page-templates-2/
Thank you!
Hello Anamaria,
thanks for your support.
This problem is solved.
But Now, I have another problem.
When I launch TagDiv Composer, it show white page https://iev.wju.mybluehost.me/wp-content/uploads/2021/08/Tag-Composer-white-page.jpg
the system Status is good https://iev.wju.mybluehost.me/wp-content/uploads/2021/08/system-global-status.png
all the plugin are activated https://iev.wju.mybluehost.me/wp-content/uploads/2021/08/plugins-actived.jpg
can you please help me to solve the problem?
Hello !
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. You will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you !
Hello,
I follow your recommendations and contact my hosting service support.
They ask me to give you this message
” Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.
The maximum time being 24-72 hours, this is the maximum time
You can also contact plugin vendor and give them error message: /home4/ievwjumy/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 644 “
Hello!
I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
Ok.
I just send you the email.
it’s come from msakande@aie-burkina.com
I just get this message from hosting support
Hello Mahamadi,
Thank you for contacting Support. I am Deepak looking into case #34425762 regarding not being able to edit the website. I understand how important it is to get this resolved at the earliest. I’m happy to assist you with this.
From the case details, I understand that you are unable to edit the pages using the tagDiv Composer editor.
I have checked the installation http://www.iev.wju.mybluehost.me/ and I was able to replicate the issue. The editor keeps on spinning. As suggested by the plugin vendor, I checked for the firewall block, but could not locate any. Currently, you are using the latest version of WordPress and PHP. It appears that the current version of the plugin is not compatible with the latest version of WordPress or PHP.
We have tried our best to troubleshoot the error, but could not fix it on our end. We are not trained web developers, so we do not have the working knowledge to address all website concerns and errors that may occur. The best option is to check this with the plugin vendor/developer as they would have the most experience working with their products. If they/you need any help, let us know and we can assist with anything on our server-side.
Please feel free to reply to this email if you have additional questions or concrens. We are happy to assist you.
Regards,
Deepak A
Escalated Support
Hello
When I use Google Chrome development tools, I can see this error
https://iev.wju.mybluehost.me/wp-content/uploads/2021/08/java-error.png
Dear,
I solved the problem by resetting my website.
You can close the ticket.
Thanks for your asistance.
