Hi There,
I have only one page (About Page) in my WordPress Admin. editor that is showing a option enabled called “TD (tagdiv) Composer is disabled for Posts and Pages”
Consequently, the About Page will not open, or open correctly.
This tag to disable TD composer does not appear on any other page editor, just the About page editor.
Please instruct Steps> to disable this function on my About Page.
Thank you!
Kevin
Please – We need a response – How do we “turn off” Tag Div Composer for one “Page”?
Updates:
Clarification: We have not made any modifications to the Tagdiv Composer before or after this issue began.
1) My About page currently redirects to a random post, very slowly, but the URL is the “About page”?
2) We are unable to edit any pages or posts in WP editor. When we attempt to we get redirected to a page like this.
3) Essentially our site is shut down for any editing. We have confirmation from your tech support they were to look at my WP admin settings, in regards to AMP + Mobile theme plugins not functioning correctly, so this matter is more urgent. Please ask them to contact me by email Monday am, and i can give them temporary access to my Admin. My developer can find no determination for issues with the theme settings.
Thank You!
Kevin
11/18/23 Update: Was able to fix the “About Page” which was corrupted somehow by tagdiv composer, by restoring (backup) at server to 11/13/23.
I still cannot edit ANY posts from the WP classic editor, which deliver broken page at edit/update, every time. Need help from your tech support on Monday am please.
thank you
Hello Kevin!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and check this issue.
Thank you!
Bettina,
Just sent the links and credentials to your email 3 minutes ago, and as requested. Thank you for your expedited service!
Kevin
Bettina,
sent the information back to Tagdiv at 8 am today, no reply from them. The credentials for server and wp admin. expire if not accepted in 24 hours…
Hello Kevin!
If you sent an email, then we will take a look and try to help you as soon as possible.
Try to provide data that is not expiring.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Thanks – I extended server credentials for login for 24 hours, which expires tomorrow which is 6 days from the request for help. Also, 6 days since tagdiv composer went down.
