Hello. I purchased your theme and I tried to install a demo (only settings) when I got this error:
Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: parsererror td
ajax_request_name: no_content_install_demo
errorThrown: SyntaxError: Unexpected token < in JSON at position 0
responseText: <br /> <b>Warning</b>: array_keysO expects parameter 1 to be array, boolean given in <b>/membri/laterzaopzione/wp-admin/includes/class-wp-upgrader.php</b> on line <b>476</b> <br i=”” /> 0
The theme doesn’t install the settings so I tried with different demos and I didn’t get this message, but it wouldn’t work anyway.
I tried to start a page from scratch, but the “Edit with TD Composer” link at the top of the screen doesn’t appear. After a few times with installing demos I finally got acces to the TD Composer, so I tried again to install a demo (only settings): all the previous settings disappeared (and didn’t return when I unistalled) and so did the “Edit with TD Composer” link.
I had asked on the forum about this issue and you told me to clear the cache and deactivate all my plugins. I did, but it didn’t solve the problem.
On the System Status page I have a yellow mark on max_execution_time, it says:
30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
I don’t have access to wp_config since I don’t have my own domain but a free hosting. What can I do?
This isn’t the first time I purchased a theme, but it’s the first I have problem with. The others worked just fine even if I only have a blog on a free hosting site.
I hope we can find a solution because I really like your theme and I was looking forward to use it on my blog.
Thanks for your help.
Hi,
This is most likely related to the theme system status. The server and WordPress parameters mentioned in this guide need to be as recommended for the best functionality of the theme
– https://forum.tagdiv.com/system-status-parameters-guide/
It is a requirement of the theme. There are functions require those parameters as specified. Installing demos is one of them.
If you cannot edit the files, there has to be someone from the hosting that should have access and can help you.
Thanks
I don’t think those parameters can be changed, unfortunately. I’ll try to contact my host provider anyway.
As for my second question: the import/export not working? This is another issue, I guess. How can I fix that? I need that functionality to import all the settings of my backup blog to the real one online. Can you please help me?
Hi,
That could also be related to those requirements. I have tested the theme export/import and it is working properly
– https://forum.tagdiv.com/import-export-theme-settings/
After you manage to configure them as recommended, then everything should work. There should be no problem installing a demo, or using the export/import feature.
Please let us know if you still have a problem after these changes.
Thanks
