Hello there,
We’ve been having an issue with the TagDiv plugin on our website. More specifically, while using the thrive architect editor, we are able to paste the new content inside, and also save it, but we can’t edit it.
We have already contacted the Thrive Themes support, and they have informed us that when we deactivate the plugin, the thrive architect editor works perfectly. The Thrive Themes support advised us to refer to you regarding this issue, as they have investigated it and it’s only caused when the tagdiv plugin is activated.
Since we can’t deactivate the tagDiv Composer plugin, as the theme won’t work properly without it, do you have any other solutions in mind, please?
This issue is creating trouble in our processes, and we need to find a solution asap, so we’ll be looking forward to your reply.
Thanks a lot.
Hello !
Please note that Newspaper Theme works best with tagDiv Composer. Any other page builder will cause conflicts on our templates.
The best solution is to work with tagDiv Composer on Newspaper Theme.
If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
We are sorry for the inconvenience !
Thank you !
Hello there,
Thank you for your reply.
One last question, please: is it possible that we deactivate the TagDiv plugin, but our website’s theme won’t be affected by this action? We don’t need the specific plugin, we simply want our site to work properly.
We never had issues with the TagDiv plugin until a few days ago, when you made some changes and now it’s causing us trouble.
Looking forward to your reply, thanks a lot!
Hello !
Unfortunately without tagDiv Composer Newspaper theme does not work.
There has not been an update for over a month ago, latest version is 10.2
We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
We are sorry for the inconvenience !
Thank you !
