Hello,
I have updated the Theme to 6.6 and
the tagDiv Social Counter with that version.
The follower counts on Twitter and Instagram are OK but in the Facebook it shows 39 followers and there should be 979.
I have gone into the Theme panel and social networking and made sure anitasfeast is in the Facebook line and saved the changes.
I still get a number in the Facebook Like line that is in error.
Can you please tell me what else I should check to get the proper number of Likes in Facebook.
Below is the System Status
Theme config
Theme name Newspaper
Theme version 6.6
Theme database version 6.6
Theme aurora version 1.1
php.ini configuration
Server software Apache
PHP Version 5.6.15
post_max_size 128M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 120
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
WordPress and plugins
WP Home URL http://www.anitasfeast.com/blog
WP Site URL http://www.anitasfeast.com/blog
WP version 4.3.1
WP multisite enabled No
WP Language en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Hi,
Please make sure you install the correct version of the social counter and insert just the facebook ID in the input area. I tested your id: anitasfeast on my counter and the followers get picked up: http://screencast.com/t/aVAOOiOi
Please make sure you clear your cache, because it is not a live feed. If it still will not work, also change the username to something other like for example cocacola and check if the fans are getting picked up correctly.
Let us know how it goes.
Thank you!
Dear Bogdan,
Thank you for your answer.
Unfortunately it is not working.
I have put Coca-Cola in and I get the correct number, I put TomFaklerPhotography and get the correct numbers and then when I put in AnitasFeast or anitasfeast I only get 39. I did Coca-Cola, TomFaklerPhotography and AnitasFeast one right after the other.
I upgraded to version 6.6 and after that I deleted the plugin and went to the plugin section of the theme panel and installed it.
I have cleared the caches.
Is there any more information I can give you?
Hello,
It seems the social counter has problems due to facebook changes. It works but not for everybody i’m afraid. We are hard at work on another update for the plugin and it will come out ASAP.
Sorry for the inconvenience and thank you for your understanding.
Dear Bogdan,
Thank you for your reply. GOOD LUCK!!
If you need me to check anything out, please let me know. I have a test system set up and would work on a test there.
Thank you,
Tom Fakler
Hello Tom,
Thank you for your understanding and if you are willing, could you provide us with your login information so we can test your social counter and see why it does not pick up the facebook likes. We could provide a temporary solution if we find anything.
Please send us an email at contact@tagdiv.com with wp-admin and include a link to this topic please.
Thank you.
