Hi,
I have recently gone live with my newspaper site and have connected Facebook, Instagram and Twitter for the Stay Connected Counter. The Counter only shows in the sidebar of posts, which is what I wanted, however the issues are:
– Instagram does not count. I have an Instagram feed at the bottom of my site that works, however, the Stay Connected Counter is at 0. ( It’s connected, as you can click and access the Instagram account, but no count)
– – – – I have purged cache and do not use cdn at the moment.
– The refresh doesn’t seem to work either on the other two. Facebook is stuck at 1 follower and hasn’t updated.
Thanks!
Hello,
Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
For Facebook and Twitter, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and the database before sending the email.
Thank you!
Hello!
I’m having the same issues. I’ve sent and email per the instructions above.
