Hey there ,
I have added tagdiv social counter in my sidebar widget even though I had some followers in my social profiles its showing as 0 followers , I tried to delete the widget from side bar and reasign all my profile id’s even though its not working how can I fix this ?
Hello,
Please let me know how you set the id for the social counter.
Also, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
Thank you!
hey ,
I have made my instagram to business account and also connected it with my Facebook page , when I just use instagram widget to show images in my website its perfectly working but when it comes to social widget counter its showing the number of followers as zero even if had some followers .
How could I fix this ?
Hello!
We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
