Tagdiv Social Counter not working for Facebook Likes

Posted in: Newspaper
Post count: 71

I updated to Newspaper v6.6.1, and guess what, The social counter no longer counts the Facebook page likes, it counts the rest (twitter, instagram and Google).

You can see 0 likes on my own website

The website

Post count: 22421

Hello,
The social counter was updated due to facebook changes that made the facebook counter not work anymore. The new social counter (facebook) now requires the app key from facebook. Please follow this tutorial to see how it can be done: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Post count: 28

Bogdan, I got a facebook message in that process that says my account can not manage facebook apps. What else can be done? Thank you.

Post count: 71

I saw the tutorial. but in my own social counter, i didn’t see the spot for facebook app id or secret key

Post count: 71

Okay, I had to uninstall the social counter, but I updated it with the one bundled with v6.6.1 and I can sort it out from there.

Thanks a lot

Post count: 71

I have created the app and it still tells me 0 likes, what is the solution to it?

Post count: 22421

Hello,

@JCAires
please check your account settings and contact facebook to see why this is the case.

@akpanpromise
Please Copy the App ID and the App Secret Key to the Social Counter Widget, and then click Get Access Token. like this image suggests: https://forum.tagdiv.com/wp-content/uploads/2015/07/td_facebook_on_vc.png
You can also try it without plugins to rule out a plugin conflict.
If your counter still shows 0 likes, then please send an email at contact@tagdiv.com with your login information so we can take a look. Please include a link to this topic.
Thank you!

Post count: 71

HI,
@Bogdan

Thanks it is working now, i guess the cache i used was delaying the real time count.

By the way, there used to be a place in either the theme status or so that I used to see a panel for social counter where it reads the counts and tell u when it reloaded last.

Has it been removed?, cos I can’t seem to find it anywhere.

Thanks.

Akpan Promise

Post count: 22421

Hello,
We asked around concerning the system status social cache info and found that it was not useful for our users so we decided to remove the option.
Thank you!

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