Hi, following a crash of my website due to a bad backup, the td composer plugin no longer works.
It no longer saves any changes and on some devices there is a flickering effect when I use it.
I built my whole site with it, so I ask you to solve the problem … it’s days I can not work anymore.
I trusted you by buying your theme, now I expect serious assistance.
If necessary, contact me by e-mail and I will give you the credentials to access my wordpress site and siteground.
Thank you.
Hi,
If you have a problem with the composer, first please check if it has been updated automatically (it is now version 2.2).
Also check the theme system status section, check if there are enough resources allocated
– https://forum.tagdiv.com/system-status-parameters-guide/
If necessary contact your hosting provider and ask them to increase the parameters as mentioned in the guide.
Additionally try as a quick test to deactivate all other plugins except theme plugins and see if this has any effect on the issue.
If there is still a problem with the composer functionality, send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel if possible as well. We will take a look. Mention what exactly is happening so we can test. Also include a link to this topic in the email.
Thanks
Thank you very much Simion, I contacted your support.
