TD Composer Editor Pane Margin

Posted in: Newspaper
Post count: 92

Hi guys,
When I use TD Composer, the right margin of the editor window pane is obscured by the left side of the rendered website. I tried resizing the browser window in Safari and Firefox, but it is the same problem. I did not see anything intuitive to resize the editor pane, but am wondering if anyone else has this same problem.

See the image I’ve included below. Hope this helps explain the issue better.

All things considered, this really makes TD Composer useless for me because I really can’t proper changes if I can’t see the entire fields. I recall trying to use TDC before and gave up on it for this reason and stuck with WP Composer (now WP Bakery).

Thanks in advance for any advice. Kind regards 🙂

  • This topic was modified 8 years by MESOTU.
Post count: 92

Adding to above, is there a custom change I can make in the TD files to add a bit of padding? Cheers 🙂

Post count: 7909

Hi,

I suspect that it is a caching issue on your side. I have verified this on Mac Safari and Chrome but I don’t see any issues.
Please clear your browser cache and also disable any browser extension that you might use.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Paste also a link to this topic.

Thanks!

Post count: 92

Hi Alin,
It is a fresh installation on a local server using MAMP so wouldn’t be able to provide a login. I do not have any other plugins active, so that’s not a possibility. I’ve also tried it on a live installation but it’s the same thing. I already tried clearing the browser caches on Mac Safari, Chrome, Firefox, and Firefox Developer Edition with no luck. Perhaps you can provide a screenshot of what your TD Composer editor screen looks like. As I played around with it more, I can still “get by” but it’s just distracting to have the right margin cut off like that. I may just go back to WP Bakery to keep it simple. Cheers

Post count: 20685

Hi,

We have made many tests with the mentioned browsers, there were no visual layout issues with the composer sidebar
https://www.screencast.com/t/P39ezBPwEV
https://www.screencast.com/t/8fDeUGCL
https://www.screencast.com/t/gQ4JpQGGqDD
Newest version of each browser is installed. If you could provide us with access to a live website where this is happening we will take a look. We cannot recreate this on these browsers.

Thank you!

Post count: 92

Hi Simion,
Thanks for your reply. I don’t currently have TD Composer installed on a live installation at the moment (I tried and deleted it as a test). I have tested it again across Safari (V11.0.3), Firefox Quantum (V58.0.2), Firefox Developer Edition (V60.0b2), Chrome (V64.0.3282.186) and am still seeing the same thing.

I’ve also tried resizing by zooming in and out and it does not make a difference.

I’m thinking maybe there is a setting on my computer beyond the browser that might be affecting it. Do you think this is possible?

I’ll try to tinker around a bit more and, if no luck, I’ll reinstall on a live demo site for you to have a look.

Kind regards

Post count: 20685

We will take a look as soon as you can provide access. Unfortunately we cannot recreate such layout issues with the composer. We tried on browsers declared compatible with the theme, we did not encounter any problems. Let us know.

Thank you!

Post count: 92

Hi Simion,
It’s been a while since I addressed this issue, but I have been toying around with it again and think I have come up with a work-around. I went into the TD Composer css file and was able to add a bit of right side padding to .tdc-inspector .tdc-tab-content-wrap. This at least pushes the editor into full view, but doesn’t really address the issue of why it’s rendering wrong in all my browsers. I tried clearing out the caches, resizing browsers, etc but I didn’t see any intuitive fix.

Check out this screenshot I took https://imgur.com/7mBWDpJ and you will see that the padding is rendering underneath of the right side display. Not sure if this helps with trouble shooting it, but I think the bottom line is that the formatting is right, but somehow the panes are overlapping. Make any sense? I’m not computer guru but am open to suggestions. I’m on a Mac running Sierra 10.12.6.

Kind regards 🙂

Post count: 20685

HI,

That padding should be like this – https://www.screencast.com/t/0q5hrH2mLZn We have made multiple tests with the supported browsers, there are no problems for us. The issues that were identified were fixed if any. Can you test with a different computer? maybe it is something specific to the operating system.

Thanks

Post count: 4

Hi, I have same problem like MESOTU. I using last version of operation system macOS High Sierrra 10.13.4…and last version of your template and Composer plugin.

Same problem in last version of Safari and Chrome…

Post count: 92

Hi Simion and Kamil,
I have checked this on a different computer and the same issue is appearing on a different mac running Sierra OS 10.12.6. I’m starting to think it’s a Mac issue. I would like to see if you and your team can replicate this on the mac. It occurs on all browsers, not just one. But perhaps it is a Mac issue and not a Windows issue. Not sure. Cheers

Post count: 20685

It could be a specific MAC issue specific to that operating system. We will remake some tests with our MAC as soon as possible and see if everything is alright. Last time we checked there were no issues with the composer.

Post count: 12

Still happening on a few of my iMac’s – here is the system info

iMac 27-inch Mid-2011
Graphics AMD Radeon HD 6770M
Browser – Chrome 67.0.3396.87

Post count: 92

Hi guys,
I’d like to know if this has been addressed yet. In Simion’s message dated 2 May, he said thy’d run some tests on Macs. Wondering if this has been completed. I’d be open to upgrading if this was fixed, but as of this writing it’s still an issue.

Post count: 20685

Hi,

We did run tests on MAC with OS X El Capitan, with it there is no problem whatsoever. But we did not test with Sierra or High Sierra OS. It is on our list but there were no tests made up to this moment. Sorry for the inconvenience.

Post count: 92

Cheers Simion, I’ll be curious to know what you find out. I’ve run it on my personal and work Macs both of which have Sierra OS. Perhaps that’s the likely culprit.


@TerrenceLP
, Which operating system are you using on your Mac? Can you please provide that here?

Cheers

Post count: 20685

We updated our MAC to the High Sierra OS after initially tested with El Capitan. Then we tested the composer interface with Safari and the latest version of Chrome
https://www.screencast.com/t/fzBPcgu9Cf5H
https://www.screencast.com/t/jbLFpWDw9jc
We made some tests but there were no layout issues with the composer settings.

I would suggest that you try and clear the browser cache and check again. If there are still problems let us know what they are exactly, if possible by a screenshot.

Post count: 12

Yup, I’d have to agree as we are using this through various updates and it’s only a problem with the iMacs on High Sierra. I’ll report back after trying to reset the cache in chrome.

Post count: 92

Thanks guys,
My computer is using only Sierra (Version 10.12.6 (16G1314)), not High Sierra. Not sure if that makes a difference. I think my work computer which is an iMac also uses Sierra and not High Sierra. I believe I tried tinkering with the cache before with no luck, but will have another go again. Not sure if this matters, but I’ve tried the theme in a localhost environment (MAMP) and also on a live site, but same effect.

Post count: 2

I have the same problem and it’s really annoying.

Did you guys find a way to fix this?

Post count: 20685

@martingagnier No matter how much we test the issue is not happening for us, so we cannot fix it if we cannot see it for ourselves. We believe we tested exactly in the conditions in which the problem was supposed to happen, as mentioned above. But everything looks alright.

Sorry for the inconvenience but we can’t seem to solve this one so easy.

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