Hi guys – got an issue with trying to use the Image Box element in the TD Composer. We are trying to add a new Image Box element onto a brand new row on our homepage, however once we add the image box element there is no options to actually add or edit anything on the element. See screenshot: https://monosnap.com/file/Kk2ZdYYQVQYVXmEmWLM18mi7FS7Yy3
Any ideas?
Thanks!
Stephan
Hello,
You are clicking on the column not on the image box element. The screenshot shopws the row column settings.
If you cannot select the image box, you probably face a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I’ll do some testing. Weirdly it only causes an issue if we create a new row. If we embed it in an existing row it works fine.
Hello,
I have tested this on my end but cannot replicate the issue.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Thanks Bogdan – i’ll do this when I can as it’s a high traffic production site. I’ll update here when I have more info.
