Hello,
I have upgradet the theme a few days ago. SInce that I am not able to edit homepage via TagDiv builder. When I do this, I see a followig 500 error message: “Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
It was no problem before and also other pages, as Post view, or category view I am able to edit normally.
Could you please help me with this?
Thank you
Hello!
This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Bettina,
you mean these steps?
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
but once I disable TagDv composer i will have broken site I assume…?
This is live site with big traffic, I cnt broke site for a while.
Or not?
Hello!
I recommend you to make a full backup before and try to do these steps as quickly as possible, so your visitors do not notice the process.
This is a great procedure to know that your plugins are up to date too.
Thank you!
Hello,
I performed these steps in “staging” site, but it dont helped, the problem occured. I am not sure if staging site is enough, or have to be done it on real site…?
Thank you in advance
Hello!
Please send us an email and we will let you know what can be done with this error.
Thank you!
Hello,
Which email?
Hello, I have send email with requested credentials to your support…
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you for understanding!
