Text Editor not working, Cloud Templates not saving, can't edit with TD Composer

Posted in: Newspaper
Post count: 72

Hi,

I was trying to enter a shortcode in to the Pro footer template using the column text element. When I go to edit the text, the text editor will not open. I simply get a blank dialog box with the circle spinning in the middle.

Then when I try to save, I get another spinning box and the page will not save.

Then when I try to edit the template with TD Composer, that option is not available. When I click edit I get the standard WP text editor and all of the TD Composer shortcodes…

How in the heck am I supposed to make new templates to get rid of the legacy code when the editor doesn’t work.

Yes, I have disabled ALL plugins except tagDiv Cloud Library, tagDiv Composer and tagDiv Social Counter.
That did nothing to help the problem.

Post count: 72

I’ve also confirmed this with different browsers, Chrome and Safari.

Post count: 72

And when I check the error logs I see this:
WARNING
HTTP Code 200
Message PHP Warning: array_key_exists() expects parameter 2 to be array, string given
URL http://xxxxxxxxxxx/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=10.3.1
Timestamp 2020-03-17 03:44:01 PM
Relative 9 minutes ago
Source Plugin
Plugin td-cloud-library
File includes/panel/tdb_panel_vue.php
Line 138
Requested By xxxxxxxxxxxxxx
IP Address XXX.XXX.XXX.XXX
Referer https://xxxxxxxxxxxxx/wp-admin/admin.php?page=td_theme_panel
Full Error Message

PHP Warning: array_key_exists() expects parameter 2 to be array, string given in /www/wp-content/plugins/td-cloud-library/includes/panel/tdb_panel_vue.php on line 138

Post count: 35449

Hi,

So if you have set/edit a footer cloud like this -> https://i.imgur.com/e9lLIpG.png you need to open the homepage and edit it with tagDiv Composer -> https://i.imgur.com/URD07tP.jpg after the frontend editor is open scroll down to the footer and edit it how you want -> https://i.imgur.com/fNhc8k0.png

If this is not the problem please provide some more details and some screenshots!
Let me know the results!
Thank you!

Post count: 72

OK, I see that part of it Calin,
But what about the spinning editor? Even when I go to the page and edit the page, I cannot get the WP text editor to show up, I just get a spinning circle.
(and please see above, all plugins off already tried)

Post count: 35449

Hi,

Please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Thank you!

Post count: 72

Done. Please check your email.

Post count: 104

Any update on your fix? I have this frustrating issue on my site? I felt like I fixed it on another one of my sites I have three licenses of Newspaper theme.

Post count: 72

Still waiting for a response. I’m being patient as the world deals with COVID-19. They will get back to me eventually…

Post count: 35449

Hi imkimc,

Your e-mail has got into our SPAM folder, our team will reply to your e-mail as soon as possible, sorry for the inconvenience!

Hi elvisfrog, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Post count: 104

Okay, I isolated it to Yoast SEO Premium. Disable saves fine, enable comes back. Now will look into why? It might explain why it seems random on my other two sites.

Post count: 35449

Hi,

Please make sure that you are using the last version of theme (v10.3.2) and WordPress (v5.4).
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Post count: 104

Wordpress 5.4
Theme 10.3.2
PHP 7.3.16
Yoast SEO Premium Version 13.4.1
This is a dedicated server so have full control and maybe I have something wrong on the way backend. Not certain, my two other sites had issues, but that seems to be resolved, ironically those are just host servers. This one is dedicated full control on my end. If you have any idea where I could look to diagnose that would be great. It seems like it works sometimes and then sometimes not, but at least now I know to disable Yoast and it works. We are about to launch the site so little nervous for trying to make quick changes, this site already exists and we get over 100,000 pageviews a day so going to have high demand on it.

Post count: 35449

Hi,

You can make a staging website where to set a copy of the current website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 72

My problem was resolved with a re-clone of the site and re-install of 10.3.2. I’m still having some minor interface issues but they are of little concern and the site is now working properly. Calin logged into my site and confirmed the issue but in trying to fix it the whole site became unstable, so clearly it was a bad clone because on setup of the new clone, it worked just fine. Thanks Calin!

Now I can get back to getting rid of the legacy code and using the newer blocks that are not dependent on the Standard Pack.

And I’ve finally found the combination of elements that replace the old block 11, which is flex block 1, image alignment set to float left and then spacing to suit your needs.

Other than a world wide pandemic, things are moving right along…

  • This reply was modified 6 years by imkimc. Reason: (forgot to thank Calin)
Post count: 35449

Hi imkimc,

Also if you want you can import blocks from cloud -> https://i.imgur.com/6CusgVd.png (those will be added at the bottom of the page) in this way you can see how are made and you can adjust them more faster, also all f the are made using flex.
Also if you have other questions or problems, let us know!

Have a nice day!
Stay safe!

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