The 10.4 update has destroyed my webiste

Posted in: Newspaper
Post count: 10

The header and footer are broken, the post format is changed, mobile version reverted to the default.

Can you all provide an update on when you might fix?

Thank you

Beth

Post count: 36

the worst part of this forum is that the support team responds to questions selectively, I dont know why

Post count: 15

No, this is not. Customer support is from Monday to Friday.

Post count: 21065

Hello @docmandoo!

Please make sure your WordPress, TagDiv plugins are up to date.
Try to reinstall the TagDiv Composer plugin, if the problem is still there please start looking for a plugin conflict.
Also, if you are using a cache plugin, deactivate it, clear all cache and try again.
If you use default templates and your settings are missing, then make sure you have Standard Pack installed and active.

Let us know about your results!

Thank you!

Post count: 10

Thanks so much Bettina, will try to fix in the next 24 hours. I’ll let you know how it goes.

Yours,
Beth

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Hi @Bettina,

How are you? I hope all is well.

Do I delete the tagDiv composer plugin and re-install or just deactivate and reactivate tagDiv composer plugin?

Many thanks

Yours,
Beth

Post count: 21065

Hello Beth!

I’m fine, thank you.
You need to re-install which means delete and activate again.
Also, make sure your WordPress, TagDiv plugins are up to date.

Thank you!

Post count: 10

Greetings @Bettina,

How are you? I hope all is well.

I de-activated, then deleted and re-installed and my site is still messed up.

The header is still off, the footer is improved a little bit and the mobile version isn’t working.

Can you help?

Thanks so much!

Beth

  • This reply was modified 5 years by docmandoo.
Post count: 21065

Hello Beth!

Please provide me your website link in order to help you!

Thank you!

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Thanks so much @bettina, we’re at docmandoo.com

Can I provide anything else?

Thank you:)

Beth

Post count: 21065

Hello Beth!

Try to assign again the header and footer template in Website Manager.
Also, it seems you use Mobile Theme plugin. Did you have a responsive version last time or mobile pages?

Thank you!

Post count: 10

Greetings @Bettina,

Thank you kindly. Tonight I will try to assign the header and footer.

I was using mobile pages.

Back to you with an update soon.

Have a good evening and thank you for your help.

Much love,
Beth

Post count: 7

I have the same issue on http://www.newsducamer.com

I have unistalled ll the puglins and the theme.
Then I reinstalled everything. My WordPress is up to date, but I’m facing the same issue. Error 503.

PLEASE HELP.

Post count: 21065

Hello @cbayiha2!

I just replied you in this topic: https://forum.tagdiv.com/topic/errors-occurring-since-theme-update/

Thank you!

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