Hello! Have, since a couple of years, created the website thisispiraeus.gr using the Newspaper theme.
Believe that have done it using the WPBakery.
For the past 2-3 years, the homepage did have sereral issues, including code breaks, issues in the update etc.
And have made a major re-build of the homepage using TagDiv.
It seems that this is not working with Newspaper, as even though I ve tried multiple times, when I create the new page and set it as homepage 1) it does not renew. Meaning that homepage still showing the previous one 2) shows a message “The current content page hasn’t been created by TagDiv Composer!” and stays loading for ages.
Can you please help me in order to be able to finalise the renewing I am doing?
Hello,
Ok, so you have created a new page, but this one is not displayed. This issue can be from your cache plugin, please purge the cache a few times. Also, you can try to disable the cache plugin, delete the object cache file https://i.imgur.com/y9Guy2F.png, and check after.
Thank you!
Unfortunately, does not seem that it has to do with the cache. The same page that has been built with TagDiv, once published, cannot be edited because “The current content page hasn’t been created with TagDiv composer”. As a result, I cannot edit the homepage, as it does not load at all. Just show this message and stuck in loading.
Hello,
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Thank you, just sent
Hello! Any update here?
Hello,
Please let me know the subject of the email.
Thank you!
The subject is: TagDiv / thisispiraeus.gr
Sent on 5 November 2024
Can you please check this out?
Hello,
My colleague asked you to provide the password and username for this -> https://imgur.com/qAAh8jn, so please send them.
Thank you!
Have provided everything in the email. What exactly is this? WordPress login credentials? If yes, have provided already, if not please clarify what exactly is needed. Please ask him to contact me directly via email for anything further.
Hello,
I think that comes from a plugin for maintenance, for example.
Thank you!
I have tried to connect via two different computers and didn’t get any kind of similar form.
I can also see from the Wordfence plugin that the created user has managed to login succesfully- see here: https://imgur.com/a/pbjvgiT
Can you please try again using the provided credentials?
The correct login form is: https://thisispiraeus.gr/newlogin
Hi,
When I connect to the website this appears https://i.imgur.com/3tTmmXc.png
Can you please try again?
I have resent all the passwords – have tried it and is working
Hello,
Now, the credentials are working, but you have a very old version. Please try to update to the latest version of the theme, 12.6.8, and then try to edit the page with tagdiv Composer, because it should work.
Before updating, do a full backup of all files and databases.
Also, please try to update the theme without activating extra plugins during the installation, as this may interfere with the process.
Also, after the update, please make sure the tagDiv plugins, such as tagDiv Standard Pack and tagDiv Composer, are installed.
Thank you!
