The import template doesn't work

Posted in: Newspaper
Post count: 16

Hi,

I’m trying to import a template but once I click on “import” then the confirm message it appears to be behind the import pop-up page and I can’t click “ok”.

If I close the import pop-up page then also the confirmation message disappears and I can’t import anything.

Any idea about how to fix it??

Post count: 20688

Hi,

There is an issue that makes the buttons in the cloud template being not visible when using low resolution monitors, or being cut-off. Try holding Ctrl and scroll down, that would make the buttons visible.

This design issue is already on our list and it will be fixed in the next update. Sorry for the inconvenience.

Thanks

Post count: 16

It seems is not working. I’ve tried both Ctrl and Cmd but it doesn’t scroll at all.

Post count: 20688

That would be the only solution I can think of, someway to minimize the page in the browser. There is a design issue that causes this problem with the cloud template screen. What browser are you using? most allow you to zoom, for example
https://support.google.com/chrome/answer/96810?hl=en

We will fix this issue, sorry for the inconvenience.

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