The last update has broken my website

Posted in: Newspaper
Post count: 13

Hi,
I have updated from the 9.7.2 to the 9.7.4 version. I have also updated the tagdivcomposer and tagdiv cloud library plugins. I have emptied the cache.
Unfortunately, and for the first time due to your theme, my website has been broken.
I deactivated minify and WP Rocket. It has not solved my issue.

I had to restaure the 9.7.2 version and the previous tagdivcomposer and tagdiv cloud library plugins’ versions. It has fixed the issue. Therefore, the problem come from your theme.

What is the problem ? How can I update the theme ? Can you help me please ?

Thanks for your answer.

Best regards,

Gregory

Post count: 17

Xame over here… Immediately I updated the tag div composer for version 9.4.7 everything went crazy my post nav bar and search button on mobile refused to click… My posts then shrink and has alot of margin towards the top and besides and the button I have to go back to the 9.0.1 version

Post count: 17

Moved back to version 9.6.1 instead

Post count: 35449

Hi,

Please notice that we recommend to make the update on a test install, not on live install.
Please make sure that you make the theme update according to our guide -> https://tagdiv.com/update-newspaper-theme/
Also please check this article about Updating the Core of the tagDiv Themes for Envato WordPress Requirements ->https://tagdiv.com/updating-the-core-of-tagdiv-themes/
If you are using child theme in Newspaper v9.7.4 this is again working like before, but you’ll need to use the child from the theme package v9.7.4

Thank you for your understanding!

Post count: 13

Hi,

I perfectly know the update guide. I use the envato plugin to update.
I tried again to update to the 8.0 version. Same issue. My website is broken. I have made a restauration. All is ok.
But I can not update the theme after the 9.7.2 version. Can you help me please ?
Best regards.
Gregory

Post count: 35449

Hi,

Yes, we can try, but please make first a full backup to your website, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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