Posted in: Newspaper
Post count: 8
Aug 19, 2021 at 7:00 pm
Hi,
I’m locked out the backoffice. Needless to say that I have a valide licence for the theme.
What is the procedure to get access to the backoffice?
Thanks!
Post count: 18283
Aug 20, 2021 at 1:22 pm
Hello!
We are sorry for the inconvenience. Please reset your key in System Status: https://i.imgur.com/Kw9qxic.png The issue should be gone.
Thank you!
Post count: 8
Aug 20, 2021 at 5:06 pm
How to log into the backoffice? I can’t access to the login page.
Post count: 18283
Aug 23, 2021 at 11:00 am
Hello!
We would like to take a look and see what settings are done in there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
Post count: 8
Aug 24, 2021 at 4:50 pm
Managed to solve it disabling all plugins with FTP
Post count: 27744
Aug 25, 2021 at 8:57 am
Hello,
I understand that the problem is solved, right?
Thank you!
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