Greetings team,
I have an unexpected problem with some pages. It appears that the theme blocks have disappeared. I will upload some screenshots:
As you can see, there is only text: https://prnt.sc/ftbgox
You can see here that the theme blocks are missing: https://prnt.sc/ftbgox
Any idea how can I correct this. I did not installed any new plugins and I currently use some basic well known and tested plugins, nothing fancy.
Please check the home page: https://revistacosmos.com
Thanks!
This issue is the same issue that I am having. Please advise. Thank you Cosmic for the screenshots!
Hello,
I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and cause some unknown issues. Try to disable all of them and leave just only of our tested plugins and check the results. Do you are simultaneously using the page builders? Check our documentation here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Thanks for your understanding!
Hi Catalin,
Well, I disabled most of them and tested: same thing… I have 2 plugins to run two very important services on the site and I cannot disable those, however, I have used them before just fine.
Is Tagdiv Composer availabe for Newsmag also?
Any troubleshooting ideas? Do I need to reinstall the theme or anything else?
Thanks so much!
Hello Cosminc,
At the moment, the TD Composer is not compatible with Newsmag theme but in the near future will be released a new theme version and the TD Composer will be available with Newsmag. Notice that we do not recommend using untested plugins because all of these can break the theme, sorry! Notice that the Visual Composer is fully tested with the theme and should work as expected.
If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I will be able to take a closer look at it and also, so I will be able to provide a more accurate response.
Thanks for your understanding!
I am subscribing to this thread because I am having the same problem on womensgolf.com. I followed all instructions in https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/. Built a new page from scratch in tagdiv composer. saved successfully and previewed fine. but all rows/blocks had disappeared when I reopened the page in tagdiv composer. My install of visual composer is Version 5.1 but have not opened or edited the page in visual composer.
Also deactivated all non approved plugins.
Hello rfiling,
Do you are using some untested plugins? If yes, please notice that you should remove all of these and leave just only the plugins which come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
