Hello. We’ve been using the theme for a few years now with no issue. I realize this is a major update, so we’ve set up a dev version of our site to test the update on, and when I activate 9.7, the theme breaks badly. We’ve used WPBakery as our main visual composer since we initially set up the theme. Typically when we’ve done an update we’ll see some issues, but when I deactivate the TagDiv Composer, everything clears up. This isn’t the case with 9.7. What should I do?
Here is a link to the dev site (9.7): https://dev1.williamsonsource.com/
Here is a link to the live site (8.7): https://williamsonsource.com/
Hi,
From what I can see that looks quite broken. There are shortcodes displayed, the style is broken etc.
There is even an error among the shortcodes – http://prntscr.com/o5tuwb
Starting from 9.7 the TD composer has to be active at all times, as most of the theme files were moved in the composer. There is an article about it here
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
There may be some problems with both composers active, but nothing so major.
I see you might be using a CDN, I suggest that you purge it as a first step
– https://support.stackpath.com/hc/en-us/articles/360001134763-Purging-files-from-the-StackPath-CDN
Also activate the tagDiv composer plugin, and deactivate all non-theme plugins as a test.
After doing this check if the situation has improved.
Thanks
I got the same problem. After upgrading to 9.7 most demo themes are broken. For example when I apply the demo theme “Nomad” I get this blank screen
https://gyazo.com/aeef1673015eb3c3e4aa4121b6ed60d2
All plug-ins are activated
https://gyazo.com/262527e8148e89c199e4f813de169524
