Theme customizations and plugins erased again

Posted in: Newspaper
Post count: 6

my website was out of alignment and the theme (Newspaper) was not loading correctly. I was advised there was nothing wrong from my webhost’s end and it must my cache. After I looked at it some more, I realized that my theme was not fully active and all the related tagDiv plug in’s had been deactivated. I went in the re-added them and had to reset my customization manually etc. Now it has happened again. Are you able to tell me what is causing this to happen so I can prevent it?

Post count: 35449

Hi jojo99, I do not quite understand, the theme plugins were disable? and after you enable theme, the theme settings are rested?
Is possible that this situation to be after a theme update?
In most cases when this problem appear is when the host is set to auto update the theme and and the theme plugins remains un updated, but after the theme plugins are updated there should no longer be problems and the theme settings should still the same. When the theme settings are not the same in most cases is a plugin can create this problem during the theme update.
If is possible, please provide some more details about how this happens!
Thank you!

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