Hi Support,
I have 2 issues on my theme.
1. My theme activated successfully in first time WordPress installation but after re installing wordpress i can’t activate in second attempt. please suggest how to activate the theme .
2. I have tried several attempt to install demo data but doesn’t installed the error appear.
”
tagDiv importer detected an error. The importer will try to recover and continue to install the demo after click on this dialog.
Step to troubleshoot:
– Check the permission on your upload folder (I have checked twice the permission are all good, for folders it’s 744 and for files is 644. )
– Please make sure that WP_DEBUG is set to false in wp-config.php (This is also done by default.)
– Contact our support.
”
Please suggest what can be done to fixed the theme issue.
Hello Grewalwp,
1)Use the manual activation like this -> https://www.screencast.com/t/CrQAvg3Zc
2)Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks.
Hi, I have checked the system status, and the details mentioned as per the instruction, but still can’t upload the dummy demo data.
As i mentioned in my ticket, I have tried all the suggestions as below.
1. Check the permission on your upload folder (I have checked twice the permission are all good, for folders it’s 744 and for files is 644. )
2. Please make sure that WP_DEBUG is set to false in wp-config.php (This is also done by default.)
This is my domain. https://girlisbeauty.com
Thank you
Or can you share the dummy demo data xml file for “bueatyblog” teamplate?
Thanks
This is the error appear when i tried to import only setting.
“Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: error
td_ajax_request_name: no_content_remove_content_before_install
errorThrown:
responseText: ”
Please suggest.
Hello Grewalwp,
If the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it. Try again and check the results.
If all of these will not do it, please send us an email at contact@tagdiv.com and request the manual installation and we will provide the XML file for the specific demo you want to import.
Thank you!
