I have been banging my head against the wall trying to solve this issue, but can’t find a way so I am hoping that someone may be able to help.
There is a major problem with the way the theme displays in Facebook mobile browser, which effects any visitors from Facebook post/shares on a mobile device as they load in their own browser by default (and apparently you can’t do anything about that).
The logo, header and menu are not loading properly at all. e.g. if you have a white background header on desktop and your logo/text is black and you want to reverse this on mobile (black background and white logo/text) for some reason it picks up the logo (white) but then seems to load the background as if the browser was desktop (white) making it completely invisible. Plus it seems to be loading the responsive theme rather than the mobile theme (but even that theme doesn’t work right).
I figure it is something to do with the way the theme detects the browser so not a massive deal.
I know this has been bought up several times in the past (even months ago) on this forum and the response has always been that the theme hasn’t been tested with the Facebook mobile browser, but it seems illogical to me that, because of the way the web has moved so much towards mobile and the fact that a huge amount of traffic to most websites is from social sharing that this is not a massive priority.
I mean it should be a deal breaker for almost anyone considering installing this theme if they care at all about how their visitors view their site, so could hit the company’s bottom line in a big way if it isn’t addressed asap.
Does anyone know of a workaround?
Hi, You can try to see if the mobile theme is to blame or the standard responsive version of the theme. We also know of an issue with wp super cache that could interfere in this process:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/#post-133756
We understand your frustration but unfortunately facebook is not registered as an official browser. You can take a look at any themeforest theme and you will not see any compatibility with the facebook browser as it;s not a standalone official browser.
To make sure you have the best experience possible, we recommend using the most up-to-date version of one of the following browsers:
Mozilla Firefox.
Safari.
Google Chrome.
Internet Explorer.
Opera.
Microsoft Edge.
Thank you!
Thanks for the reply Bogdan, but unfortunately its not that as I don’t use WP Super Cache I use W3 Total Cache.
Facebook browser doesn’t load the mobile version, it loads the responsive one. It doesn’t load the logo correctly on it either.
I hear what you are saying about being registered as an official browser, but the reality of the situation is that a very high percentage of visitors will come from Facebook mobile, and will see a broken site if they do. This means that your theme is no good for anyone who wants Facebook traffic (e.g. Viral News sites).
Is there a workaround where the logo can be loaded from somewhere else when someone arrives from a mobile device?
The footer logo doesn’t load either, it just shows a broken link.
I also tried it with the W3 Cache deactivated.
Hi,
I understand what you mean and we are fully aware of facebook’s popularity. I tested our theme demo, and i cannot see anything broken on my end. Here are a few examples:
http://screencast.com/t/aUw3Ezah
http://screencast.com/t/DbUHI965
I also tested on our testing site and indeed the mobile theme plugin shows the errors you mention on the facebook browser. I will add this to our buglist and pass this information on to tour development team. Until such time if facebook users are very important to you, stop using the mobile theme plugin for the moment.
Thank you!
I did switch the mobile theme plugin off, but Facebook browser doesn’t load that anyway, it loads the responsive one, where the error occurs. So there are 2 issues, first with Facebook browser not loading the mobile version and second the responsive version not working properly in Facebook browser (the logos).
We only got the logos problem in the mobile theme plugin. If the plugin is deactivated the logos show properly as the screenshots I provided above show. You might have something else affecting your theme that is preventing facebook’s browser from grabbing the correct information. Try to disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
Thanks
I have the same problem, too. What I am gonna to do? 80% of my visitors come from Facebook. Also, my ads suddenly gone. Please, help!
Hello,
I tested this again on our testing platform and the error is not there anymore. Please update your theme to the latest version and disable the mobile theme plugin. delete files and install it again from the new theme package you download from envato.
Thank you!
