Theme not activating

Posted in: Newspaper
Post count: 3

I installed this theme and had some issues. Once I activate (after uploading), my dashboard becomes inaccessible until I delete/rename the theme in cPanel. I’ve tried this several times and it keeps repeating itself. Kindly help attend to this issues.

Post count: 780

Hello,

thanks for reporting this… however it will be hard to diagnose your problem without a error log.

can you give me access to your wp-admin and if possible to cPanel or ftp so that I can download the log? If it’s not possible, send me the. Use contact@tagdiv.com for the sensitive data and put for radu in subject.

We can always offer you a refund and I’m very sorry for this problem. Your error log will help us a lot to improve the product and avoid this kind of issues.

Post count: 3

Hello Radu,

Thanks for you response to this. I just sent you the login details of the wp admin. Hope to hear from you soon.

Regards

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