When I go to the theme panel to update the ads (IE “header ad” or “sidebar ad”) all I get is a spinning box on the right hand side where the little > appears. I cannot retrieve, change or alter the ads.
The rest of the theme functionality seems okay, but this problem is certainly frustrating.
Hi,
If you’re encountering an infinite loading screen after clicking Save Settings in the theme panel, the issue is likely related to admin-ajax.php. To diagnose the problem, please open your browser’s developer console and check for any error messages.
This behavior is commonly caused by admin-ajax.php being blocked by modSecurity, your hosting provider’s firewall, or certain security plugins or server modules.
If you’re unable to resolve the issue on your own, we’re here to help. Before reaching out, please ensure you’ve created a full backup of your website. Then, contact us at contact@tagdiv.com and include the following:
– WordPress admin login credentials
– cPanel (or hosting control panel) access details
– A link to this support topic for reference
Thank you!
