Hi, I bought your theme via ThemeForest but unfortunately the theme panel not working,
any amend I made not reflect I tried all options but still the problem appear, please urgent
Hello!
If you import a cloud/Pro template, then you do not need theme panel, you can edit it with TagDiv Composer. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
You can see the tablet version, mobile version when you change the viewport: https://www.screencast.com/t/XDQJedlggSB
Also, the settings from theme panel do not reflect to the cloud templates, because the settings from Composer have priority.
When you enter again to the theme panel, the settings you changed before are saving in the theme panel? Please let me know.
Thank you!
I don’t know how to fix I tried all options the mobile version didn’t work and the theme panel not reflect anything, also I tried to manage the block thumb doesn’t work please need your urgent help
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please make a full backup, contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
