We have had our theme panel reset automatically two different times now in the past week on one site and one time 2 weeks ago on a different site. It completely reverts all settings back to default, removes the association of cloud template headers and footers, etc. When I try to restore from one of the backups on the side of the import/export page it does not populate the import block when I click on the date, it only shows a link to view differences, which I can see the previous version had data and the new version does not.
Now this has happened on 10.3.9 as we have not updated to 10.4.1 yet as it is not compatible with WooCommerce.
When I open up the td_011_settings and I paste the results into https://www.unserialize.com/ it only gets a 1/4 of the way and then it breaks.
Why does this keep happening and what can we do to mitigate it? There is no way to “disable plugins and theme” to see if it works as it only does it sporadically
Hello,
In the meantime, have there been any changes to the theme? Did you change the host?
Please if you can do a test on a subdomain using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Thank you!
Hello,
Unfortunately, I don’t know how I could create the error, the only solution is to have a staging website and when the problem arises send us an email at contact@tagdiv.com to investigate the problem with the login details, without making any changes.
Thank you!
