We’ve tried to install each of your Past three (3) Theme Updates, but in each case, we had to reverse course. Our latest effort occurred this morning as we attempted to install Version 10.2. See below.
1) We observed that only when we installed and activated the “Standard Pack” plugin included in their bundle, our website would immediately go down with a “…critical error…” – When we deactivated, the website would again be available.
2) Without the “Standard Pack” plugin, no code (as described) is displayed.
3) Version 10+ changes the display in the front end display as follows:
The website title appears below the header navigation (the title should not display).
The website logo is displayed three times below the header (each of the three same logos on a separate line, one immediately under the other).
The navigation in the header displays as bullet lists.
The font in the header and footer is changed.
The background image for the footer no longer appears.
The setting for Default post template (site-wide) >> DEFAULT SITE POST TEMPLATE gets changed to default (it should be left as is).
Please let us know if you need temporary Admin access, as we’re missing out on your many patches and fixes along with the enhanced functionality included within your last 3 updates. Thank you!
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Thank you – Credentials have now been sent to contact@tagdiv.com
A COMPLETE & COSTLY DISASTER
You logged into our Site and left it broken – during our peak morning traffic hours this morning. No Backup? No advance warning? Our Server Administrator is now working diligently to restore, noting that we’ve lost the past 24 hours of posts, comments and activity – a very costly adventure, as we’ve also lost sponsored/native content and our Server Admin charge will be significant.
You deactivated all the plugins using WP admin (which means some settings in some of them will be lost). You even knocked out all the images from our Amazon cloud.
You just left the website broken, with almost every plugin deactivated, instead of reactivating and rolling back.
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YOUR MESSAGE TO US THIS MORNING:
Hello! We have inspected your issue, managed to install the Newspaper 10.2 and plugins accordingly but the work we do on backend does not reflect on front end and that was the issue that you were facing from the beginning. This is happening due to cache, either from cloudflare or someplace. Clear your cache and then try to see if your page restores. We suggest you to not revert until you see the cache cleared. That should fix most of the problems that are happening at the moment.
Waiting for your reply!
Vlad S.
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NOTE: We had the caching turned OFF during prior updates, and also cleared browser caches, which did not fix the issue. OUR website cannot move past the 9.x version in the foreseeable future, and your attempt has cost us time & $$$$. Very disappointing.
Please see our updates sent to you via contact@tagdiv.com
We await your reply.
Hello !
We will reply via e-mail.
Thank you !
Awaiting your Testing following email exchange. WP Staging has been installed and credentials supplied via email.
