Hello
A few days ago, my site http://www.animalhere.com went down showing this error “There has been a critical error on this website” and the theme editor options also disappeared from my WordPress. I contacted the hosting support and they said that this error is due to a theme update. To make the site work they reinstated the site to an older date and the site started working fine. But now after 3,4 days the site is again down showing this error “There has been a critical error on this website” and the theme editor has also disappeared. why is this happening again and again?
These are my PHP configurations
PHP Version 7.4.22
max_execution_time 60000000
max_input_vars 2000
The hosting company showed this message saying that it seems to be a problem with the theme
PHP Fatal error: Uncaught Error: Class ‘td_util’ not found in /home3/lpezdcmy/public_html/animalhere/wp-content/themes/Newsmag/functions.php:52
Hi asdsawn24,
This situation it is quite strange and I say this because if should be something from the theme, I think that always should display hat error or if is a particular part of the theme, then it should display the error when you access that section.
Now this problem can be from different situations, for example it can be from a plugin conflict, for some settings or from some custom code set in the theme, theme files or .htaccess, wp-config.php or functions.php so we need to identify exactly from where it is coming the problem.
First please make sure that all theme requirements are set like in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ (make sure that you set the wp memory limit and that you add that code in htaccess).
After that another think that need to be checked it is to make sure that the theme and theme plugins were installed correctly, for this you can reinstall the theme via FTP/cPanel and install/update the theme plugins from Newsmag > plugins.
In case that you made all above steps and the problem it is still persisting, then we need to make some deep investigations, starting with the extra plugins that you use.
Let me know the results!
