I have 2 envato purchase keys. I have owned them for about 9 months. I only registered one with my account on this forum. I just tried to register the 2nd key but it says “This key is already used on another account.” I think it was used by a former developer I hired… how do i regain this key and disassociate them for my site?
Hello !
Please check this documentations for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/BPptwwInVr
If you have others questions, please let me know!
Thank you !
Hello: I have already activated the theme 9 months ago on both websites. So all is fine for the websites.
But I only registered 1 user/license on this tagdiv forum. I now want to register my developer on the forum with the other license. But when we try to do that, tagdiv says the 2nd license is already activated on the tagdiv forum. I think my previous developer used the 2nd license before to get on the forum… so how do I cancel that user and give the license to my new developer so he can participate in this forum?
Hello !
Please contact us via e-mail at contact@tagdiv.com and also tell us the envato keys and what you want to edit.
Thank you !
I sent an email yesterday and hope to hear from you soon. Thank you~
