Hello, today I automatically updated to Newspaper 8.7 and after updating WordPress admin panel went blank and all the images from front website and thumbnails are showing as white or blank. I disable some plugins and I got access again to the worpess admin panel. But the images and thumbnails are still showing blank. Pls any help fixing this problem?
Have you updated the td composer and td multipurpose plugins to the latest version in the new v8.7 folder? Coz I had same problem and deleting the plugins and uploading the new ones resolved the problem.
Yes I deleted tagDiv Multi-Purpose and then tagDiv Composer and reinstalled it same order.It didn’t fixed the problem. If I reinstall the theme via FTP it would delete my articles and settings?
No, it will not delete your articles and settings, but first, make sure you do a full theme back up before updating via FTP. Then remember to clear your browser cache. Remember to also delete td composer and td multipurpose and reinstall them from Newspaper>Plugins. If this does not work, then you can wait for the tagdiv team to provide a better solution (I don’t work here).
I reinstalled the theme via FTP and reinstalled the above plugins and still doesn’t work. Waiting for support to resolve this ticket. Is this the only way to request support?
Hi,
If the theme has been installed properly (by FTP) and you have also updated the theme plugins (now version 2.0 – https://www.screencast.com/t/xpcpclogUB6V) please deactivate all other plugins as a quick test, leave only theme plugins active. Clear all caching installed and CDN cache if used. Also clear browser cache.
In case the issue remains after trying these suggestions, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate further.
Also include a link to this topic in the email.
Thanks
