Hi
When our client clicks “Like” on an article on the website, they receive a “This page isn’t available” error message. Sometimes they receive the pop-up which disappears very quickly, before they even get a chance to Login Facebook
Website: https://www.bbrief.co.za/
Browser: Safari
Please advise
Hi,
The like button is deprecated -> https://prnt.sc/dAz0dJZd6uIP. When someone is checking your posts and this is not logged on that browser with the Facebook account, then the button will no longer be displayed -> https://i.imgur.com/K8yHnaG.png if you are logged then the button should be there -> https://i.imgur.com/8Y5ZTf2.png
Thank you!
Hi,
Unfortunately they’re still experiencing the problem. Is there a way that we can get the Newspaper theme Version 11.3.1 and we can revert to it because I believe they were not experiencing the current issue on that version.
Regards
Hi,
Please contact us via email (contact@tagdiv.com) and let as know the version you need, also you’ll need to include the license certificate so our team can check it to see that you are one of our customers.
Thank you!
Hi,
I did contact you via email contact@tagdiv.com with my request and license certificate, I haven’t received a response in over 6 days.
Please advise.
Regards
Hello!
My colleague replied via email on 6th April, please re-check the mail.
Thank you!
Hello!
Done. Please check!
Thank you!
Hello!
Yes, please check in the spam also.
Thank you!
We have checked spam through all our emails and it is not there… can you please send us a wetransfer or download link in this chat so we can get it as it has been quite some time and want to avoid further delays
Thanks
Hi,
Even after reverting to the version 11.3.1, the Like button still does not work, when clicked nothing happens, and the Like count does not increase. Please advise urgently
Regards,
Sizwe
Hello Sizwe!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look, investigate the issue and try to help you as soon as possible!
Thank you!
Hi,
We’ve sent the login details as per your request last Wednesday, please give an update.
Regards,
Sizwe
Hello Sizwe!
My colleague replied 5 days ago to your email. Please continue the discussion via email to avoid duplicate answers!
Thank you for understanding!
