I can’t for the life of me figure out what’s going on. But when someone comments on a post, right after they hit “post comment,” the top part of the page – basically, the whole article above – disappears. The comment section is still there, though. I’ve been using CommentLuv and tried disabling that. Still does it. Tried disabling WP Super Cache, and it still does it. If you refresh the page, everything comes back.
Also, the URL shows that a comment has been posted, like this:
http://www.oldmission.net/2016/03/photo-day-march-19-2016-barn/#comment-796
Any ideas? Anyone else run into this?
Jane Boursaw
http://www.oldmission.net
And also, after the comment is posted, there’s a giant space at the bottom of the page. But no post at the top.
I was at one point running into this as well, not sure why but ended up going with disqus as my commenting system and the problem was solved with less stress on server.
Thank you for the note! Well, I’ve deactivated every plugin, and it still does it on Chrome and Firefox. It does NOT do it on Internet Explorer (which, yeah, everyone uses, right? :-))
I’m trial-and-erroring the settings in the NewsMag Panel. I need to somehow change what happens after someone clicks “post comment,” so that it doesn’t refresh the page and make the top disappear.
Hi
I am not sure why this happens as we didn’t had a situation like this before. Try to deactivate all plugin except Visual Composer, clear all caches and test again. Also if you made any customizations in theme’s files revert them, remove any code vrom theme panel > custom code section, if you added some, then test again.
Let us know how it goes and if you still can’t manage to solve this address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.
Thanks!
Update on this: After fiddling with everything I could think of (with help from the fab TagDiv crew), we still couldn’t figure out why the top page was disappearing, but it appeared to have something to do with me having the site on CloudFlare. (Because, yeah, I deactivated CloudFlare, and the comment system worked fine – BUT my site slowed down and had all the problems I had before activating CloudFlare. So I ended up activating it again and had the same comment issue.)
So I tried out some different comment systems, and while checking out Postmatic, I live-chatted with the Postmatic crew (Jason L., who is awesome), and here’s what we did: Activated the Postmatic plugin, then also added another plugin from the Postmatic people called Epoch (solves most comment issues and works with CDN, Cache and SEO). Those two plugins solved the issue. Comments work great (and bonus points that the Postmatic plugin has a cool thing where people can just reply to a comment email and their comment is automatically added to the post) and everything is speedy.
Highly recommend Postmatic and Epoch, as well as the excellent customer support from the Postmatic people.
Hi
I am glad you have managed to solve this issue.
Thanks for sharing your solution here so others users can benefit from it.
Have a nice day!
