Hello – I’m trying to add a Facebook tracking pixel to our site but I’m getting a popup with the following error when I go to the site:
TypeError: fbq.getState is not a function
6
I see this error in Firefox, but not in Chrome. Using the Google Pixel Helper in Chrome I see that the pixel code has successfully loaded.
Suggestions? I’ve added this same code to our smaller sites that don’t use the Newspaper theme and I don’t get the same error message.
Thanks,
Kent
Hello !
Please make sure that you have inserted your code in the proper way. Also make sure that you are not having a plugin conflict. Please disable all the plugins except tagdiv one and try again.
Thank you !
Thank you for your reply. I’ve verified that the code is correctly inserted into the /head section of the template.
After some trial and error I found that my poll software YOP Poll is having a conflict. I’ve sent them a message for suggestions.
This error is only showing up in Firefox, Chrome seems to work fine. Is there a way to override this error message while I try to get this sorted out?
Hello !
You will have to get in touch with them. Unfortunately this is not Newspaper Theme related.
Thank you !
