On our posts we are using the Style 7 Post template which requires a large image. When we upload a new image an error pops up. After we have tried resizing/compressing the quality of the image, it still gives us an error and we are not able to set the image. If we exit that menu an reopen it, the image appears as a gray image but then we are able to set it. Once we set it the image appears on the post as it should but fails to appear as a featured picture in the blocks on our home page.
Here is the home page:
http://azoutdoormagazine.com/dev/
and the post page:
http://azoutdoormagazine.com/dev/corks-and-cactus/
Hello madeyoulookstudio,
First of all, please ensure that you do not have some conflicting plugins. Please try to disable all of them, except Visual Composer and install only the plugins that come bundled with our theme and rule out the plugins in conflict. Also, please check your Cpanel if you have installed the GD library and check your system status to be all the parameters green, like this -> http://screencast.com/t/OYfqZ5sPd, it is necessary to be green for a better results. If is not, you have to change this to be green, using this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thank you for the message!
Thank you.
We were able to fix a few things shown here:
http://azoutdoormagazine.com/dev/wp-content/uploads/2016/01/SystemStatus.jpg
(The green squares were previously yellow)
We were unable to find GP Library, can you help with that? Do we need it? Can you show us how to install it?
Even with the fixes the image still do not appear on the home page as a featured image.
We are unsure if it has to do with a dimension or a file size issue.
Here are the links again:
Here is the home page:
http://azoutdoormagazine.com/dev/
and the post page:
http://azoutdoormagazine.com/dev/corks-and-cactus/
Ask hosting co to ensble GD library…
Hello madeyoulookstudio,
For more information about how to install your GD Library, please consult your hosting provider. It is able to provide this kind of information.
Thank you for the message!
Hello Catalin,
I have the same problem. I can upload small images but can’t for bigger images. The problem disappear if I switch to other themes. I delete all the plugins but can’t fix it. Please help.
Thanks,
Sol
Hello dungtrong,
You will need to increase those parameters you pointed out. The system parameters should be green. Please follow this guide to increase these values: https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thank you!
Hi, Catalin
I get same error when I upload image, I cannot change parameters, I sent email to contact@tagdiv.com for your support but my problem still not fixed. plze help me, I attached ftp for godaddy hosting, wp-admin account. My email trangtv@outlook.com. Plz check! Thank you.
Hello Catalin,
Thank you for your help, I have solved the problem by setting max_execution_time to 300. The default value is 30. Your theme needs more time to process large images than other themes 🙂
Have a good day!
Sol
