I have tried multiple attempts and methods to update to the latest version of tagdiv but am getting the error “The site is experiencing technical difficulties”. In the backend when I try to update the homepage and open tagdiv (after updating and activating) I get the error: Error at zones: 5(models) : 0(dom). The model does not match the content.
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hello! I have the same problem. I have installed the update after deleting the old theme, tried to do everything according to your instructions. I’ve already sent a letter to contact@tagdiv.com with a detailed description of the problem, and also admin login and FTP. Could you please have a look?
Thank you!
Hello !
You will get a reply via e-mail as soon as we get to it !
Thank you for your patience !
Hello!
Will I get a reply? Our site has been broken for a week already, and nobody has contacted us, although it is written on your site that maximum wait time for support is one day.
Thank you
Hello !
We are sorry for the inconvenience ! Except for the weekends we are trying our best to respond to everyone in maximum 24 hours. Unfortunately your e-mail hasn’t reached our mailbox. We’ve checked spam too. Please send the email again at: contact@tagdiv.com including your wp login and cpanel if possible and please include a link to this topic so we can identify you !
Thank you !
Hello !
Our support theme will reply to your e-mail as soon as possible. You will receive your answer there !
Thank you !
