Unable to Change Header's Sticky Settings

Hi there

I have Newspaper 12.3 installed and I am using the tagDiv Composer for my cloud header template.

I am trying to change my current header to use “Smart snap” but it does not work.

Here are the steps I’ve tried:
1. Open the header template I saved in the Cloud Templates section, using “Edit in TD Composer”.
2. Select the header to go to the “Zone” menu; however, there is no “Sticky” section here (even though my header is currently always sticky). See screenshots: https://www.screencast.com/t/ec4dkZGG2.
3. When I try to re-enable the sticky header (“Main menu sticky”) from the website “Manager”, I can’t access the “Header” settings. See screenshot: https://www.screencast.com/t/PkkF0yHF.
4. Alternatively, I try to go into one of my other cloud templates and then go to website “Manager” which displays the “Header” settings and it is already set to “Main menu sticky”. I select it again for good measure.
5. I then select the header to go to the “Zone” menu which now displays the Sticky settings; so I change the “Sticky type” to “Smart Snap” and save the settings (see screenshot: https://www.screencast.com/t/5NJ8yvdaDZC). However, the header is still ALWAYS sticky (regardless of scrolling up or down). So the settings are having no effect.

This is driving me crazy. I have tried searching the forums for help but can’t find any solutions.

Please can you assist urgently?

Thanks.

Hi Anamaria

I have disabled all caching (including object cache) via the cache plugin and have also switched my CDN to dev mode to bypass all cache but the issue is still occurring.

Are you, or someone else on the team, able to inspect for me?

Thanks.

Thanks, Anamaria. I have sent an email as requested.